🔄 Returns & Refunds Policy
Handmade with Care
Each item is crafted with love and attention to detail. Because of the handmade nature of our products, slight variations may occur—and that’s part of what makes them special!
Returns
We accept returns on non-custom items within 14 days of delivery. To be eligible for a return:
- Item must be unused and in its original condition.
- Original packaging must be included.
- Buyer is responsible for return shipping costs.
Non-Returnable Items
Due to the personalized nature of some products, the following items are not eligible for return:
- Custom or personalized orders
- Sale or clearance items
- Digital downloads (if applicable)
Refunds
Once we receive and inspect your return, we’ll notify you of approval. If approved, your refund will be processed to your original payment method within 5–7 business days.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and a description. We’ll make it right—whether that means a replacement, store credit, or refund.
Exchanges
We do not offer direct exchanges at this time. If you’d like a different item, please return your original purchase and place a new order.
How to Start a Return
Email us at [Ny] with your order number and reason for return. We’ll guide you through the next steps.